Terms of Service – OTTER PRODUCTS

Effective Date: November 2, 2026

Welcome to the official e-commerce platform operated by OTTER PRODUCTS EMEA UNLIMITED COMPANY. These Terms of Service set out the legally binding terms and conditions that govern your access to and use of our website www.otterproductsstore.com, as you browse, shop, and interact with our curated catalog of Daily Tech Essentials: phone cases that shield your device in style, plus high-performance Type-C accessories that boost your whole tech experience. By accessing, browsing, placing an order, or creating a user account on our platform, you confirm that you have read, understood, and agreed to be bound by every provision outlined in this document, alongside all additional applicable policies referenced within these terms, including our Privacy Policy, Refund and Returns Policy, and Shipping Policy. If you do not agree to any part of these Terms of Service, you must not access or use our website or purchase any products available on our platform. These terms apply equally to all visitors, casual browsers, registered users, paying customers, and other individuals who access our services, regardless of their geographic location.

1. Platform Eligibility and User Accounts

To use our e-commerce platform and complete purchases, you must meet all of the following eligibility requirements:

You must be at least 18 years of age, or have reached the age of majority in your jurisdiction of residence, and have the full legal capacity to enter into a binding sales contract with our company. Individuals under the age of 18 may only place orders on our platform with the explicit supervision and consent of a parent or legal guardian, who will take full legal responsibility for all orders and account activities undertaken on their behalf.
If you choose to create a registered user account on www.otterproductsstore.com, you are required to provide accurate, complete, and up-to-date personal information during the entire lifetime of the account. You may not create an account using a false identity, or on behalf of another individual or entity without their explicit written authorization. You are solely responsible for safeguarding your account login credentials, including your account password, and for all activities that occur under your user account. You must notify us immediately if you discover any unauthorized use of your account, or any other security breach related to your account profile, by contacting our team at [email protected]. Our company will not be liable for any loss or damage arising from your failure to comply with this account security obligation.
We reserve the full right to refuse service, terminate user accounts, remove or edit posted content, or cancel orders at our sole discretion, if we determine that a user has violated any provision of these Terms of Service, engaged in fraudulent activity, or taken actions that may cause legal liability or operational disruption to our business, our partner merchants, or other platform users.

2. Product Information, Pricing, and Accuracy

We make every reasonable effort to ensure that all product details, descriptions, imagery, and specifications displayed on www.otterproductsstore.com are as accurate as possible. However, we do not guarantee that product information such as color representations displayed on your device screen, minor product design tweaks made by our manufacturers, or typographical errors on product pages will be 100% error-free at all times.

All prices listed on our website are denominated in Euro, and include all applicable value-added tax (VAT) rates for customers located within the Republic of Ireland and the European Economic Area, unless explicitly stated otherwise. Pricing is subject to change at any time without prior notice, though any price changes will not affect confirmed, paid orders that we have already sent an order confirmation notification for.
We explicitly reserve the right to correct any pricing errors that appear on our platform, even after a customer has submitted and paid for an order. If a product is listed at an incorrectly lower price due to a typographical mistake or system error, we will contact you to inform you of the pricing error, and offer you the option to reconfirm your order at the correct accurate price, or cancel the relevant order for a full 100% refund to your original payment method, with no additional fees or penalties charged to you.
The stock status displayed on our website is updated in real time as far as technically possible, but occasional inventory discrepancies may occur that result in an ordered product being out of stock after we confirm your order. In such cases, we will notify you within 2 business days to inform you of the stock shortage, and offer you the choice of waiting for restock, selecting an alternative product of equivalent value, or receiving a full refund for the out-of-stock item.

3. Order Placement and Contract Formation

When you submit an order on our platform, you are submitting a formal binding offer to purchase the selected products in your cart under the terms outlined in these Terms of Service. Our acceptance of your order will only be formally completed when we send you a dedicated order dispatch confirmation email, confirming that your ordered items have passed our quality check and been handed over to our partnered courier for shipment. The display of products on our website constitutes an invitation to treat, and not a legally binding sales contract between us, until the dispatch confirmation is issued.

After you complete the checkout process and submit payment, you will receive an automated instant order acknowledgement email from our team, which only confirms that our system has successfully received your order request, and does not count as formal order acceptance.
We reserve the right to refuse to process any order for any legitimate reason, including but not limited to suspicions of fraudulent payment activity, previous outstanding payment issues from the same customer, large bulk orders placed by resellers without prior written authorization from our team, or situations where the product you ordered is no longer available for dispatch. In all cases where we reject your submitted order, we will issue a full prompt refund to your original payment method, and notify you clearly of the reason for the order refusal via email.
You certify that all information you provide during the order checkout process, including your full name, billing address, delivery address, contact phone number, and payment details, is complete, accurate, and valid. You agree to settle full payment for all items in your order using a payment method that you are legally authorized to use, and you hold full responsibility for any payment disputes or chargeback requests that are submitted without a valid justified reason after you have received your ordered goods.

4. Intellectual Property Rights

All content published and hosted on www.otterproductsstore.com is the exclusive intellectual property of OTTER PRODUCTS EMEA UNLIMITED COMPANY, our licensed partners, and other authorized content providers. This includes, but is not limited to all website page layouts, original written copy, product photography, video demos, graphic designs, brand logos, patented product design features, user interface code, and all original content related to our line of Daily Tech Essentials.

You may not reproduce, distribute, publicly display, modify, republish, transmit, or commercially exploit any of our platform’s intellectual property content in any format for any public or commercial purpose, without first obtaining our explicit prior written permission. No rights, titles, or interests in our intellectual property are transferred to you as a result of placing an order, browsing our website, or creating a user account.
You are strictly prohibited from using any automated tools including web scrapers, data miners, crawlers, or similar software to access, copy, or harvest large volumes of content or data from our website for unauthorized commercial purposes. You may not frame any part of our website content on to an external third-party site without our written approval, or misuse our brand logos and trademarks in any way that could cause consumer confusion about the source of products or services.
If you choose to submit user-generated content to our platform, including product reviews, feedback photos, social media mentions tagging our official brand accounts, or other public content shared with us, you grant our company a perpetual, royalty-free, non-exclusive, fully sublicensable, global license to use, reproduce, modify, distribute, and display that content for the purposes of promoting our products and our e-commerce store, in any existing or future developed media format. You confirm that you hold all necessary intellectual property rights to any content you submit, and that sharing this content with us will not violate the rights of any third party.

5. Prohibited Uses of the Platform

When accessing and using our website, you agree that you will not engage in any of the following prohibited activities:

Use our platform for any illegal, unlawful, or unauthorized purpose, including violating any local, national, or international laws and regulations that apply to your jurisdiction of residence.
Attempt to gain unauthorized access to our website server systems, other users’ account profiles, or any restricted non-public areas of our platform, through hacking, password mining, or any other malicious means.
Transmit any malicious software, viruses, worms, trojan horses, or other harmful code to our website that may damage our platform infrastructure, disrupt our normal service operations, or compromise the data security of other users on our platform.
Harass, abuse, threaten, or harm our company staff, customer support representatives, or other platform users, either through public comments on our website or via direct messages sent to our official contact channels.
Use our platform to upload, post, or transmit any defamatory, libelous, obscene, pornographic, or otherwise objectionable content that infringes on the legal rights of third parties.
Make false, fraudulent order requests with the intention to file unauthorized payment chargebacks, or submit fake product damage claims to gain unapproved benefits that violate our Refund and Returns Policy, including requesting unauthorized refund-only arrangements without returning the purchased physical products.
Resell or redistribute products purchased from our platform on a large commercial scale without first obtaining our formal written distribution authorization.

We reserve the right to immediately suspend or permanently ban any user account that we identify as engaging in prohibited activities, and we reserve the right to pursue all available legal remedies to recover any losses caused by such activities.

6. Limitation of Liability

To the fullest extent permitted by applicable Irish and European Union law, OTTER PRODUCTS EMEA UNLIMITED COMPANY shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use or inability to use our e-commerce platform, including but not limited to lost profits, lost data, business interruption losses, or any other financial losses that exceed the total actual amount you paid for the specific order that gives rise to the relevant claim.

Nothing in these Terms of Service will act to exclude or limit our liability for death or personal injury caused by our proven negligence, for fraudulent misrepresentation, or for any other type of liability that cannot be legally excluded or limited under mandatory applicable consumer protection laws.
We make no warranties, representations, or conditions of any kind, either express or implied, regarding our platform or the products sold on our store, beyond those that are explicitly laid out in our product descriptions and legally required statutory consumer guarantees under Irish and EU consumer law. All implied warranties including warranties of merchantability and fitness for a particular purpose are limited to the maximum extent permitted by law.
We are not liable for any delays or failures in our service performance that are caused by events outside of our reasonable control, including but not limited to natural disasters, extreme weather events, pandemics, public health emergencies, industrial labor strikes, supply chain disruptions, government regulatory actions, power outages, internet service provider failures, or any other force majeure events. In the event of a force majeure event that disrupts our operations for a continuous period of over 30 days, both parties have the right to terminate any unfulfilled pending order without any associated penalty charges.

7. Modifications to Terms of Service

We reserve the right to update, amend, or modify these Terms of Service at any time at our sole discretion, to reflect changes to our business operations, new legal regulatory requirements, or updates to our platform service features. When we make material changes to these terms, we will update the “Effective Date” displayed at the top of this document, and post a highly visible notification banner on the homepage of www.otterproductsstore.com at least 7 calendar days before the revised terms officially come into effect. For changes that have a significant impact on your consumer rights, we will also send a direct notification email to all registered users, to inform them of the adjusted terms before they take effect. Your continued use of our website, browsing our product catalog, or placing new orders after the effective date of the revised Terms of Service will be considered as your full acceptance of all the updated provisions.

8. Governing Law and Dispute Resolution

These Terms of Service, and any separate agreements under which we provide you with our products and services, shall be governed by and construed in full accordance with the laws of Ireland. Any legal disputes, claims, or controversies arising out of or related to these Terms of Service, your use of our website, or any product purchase completed on our platform will first be attempted to resolved through good faith non-formal negotiation between both parties, within 30 days of one party notifying the other of the existence of the dispute.

If the dispute cannot be resolved amicably through direct negotiation, consumers resident in the European Economic Area may also choose to use the free online dispute resolution (ODR) platform hosted by the European Commission to submit their claim, without needing to go through formal court proceedings first.
Any unresolved legal proceedings that proceed to court shall be submitted exclusively to the jurisdiction of the courts located in Cork, Ireland, unless mandatory applicable consumer protection laws state otherwise for your specific jurisdiction of residence.

9. Severability

If any individual provision of these Terms of Service is determined to be invalid, unlawful, or unenforceable by a competent court of relevant jurisdiction, the remaining full provisions of these terms will remain in full force and effect, and will not be impacted by the invalidation of the specific problematic clause. The invalidated clause will be replaced by a new valid provision that most closely matches the original intended commercial purpose of the invalid clause, to ensure the original intent of these Terms of Service is preserved as much as possible.

10. Entire Agreement

These Terms of Service, together with our official Privacy Policy, Refund and Returns Policy, and Shipping Policy posted on our website, constitute the complete entire agreement between you and OTTER PRODUCTS EMEA UNLIMITED COMPANY regarding your use of our www.otterproductsstore.com platform and your product purchases from our store. This entire agreement supersedes all prior previous versions of these terms, any earlier oral or written informal agreements, understandings, or discussions between you and our team relating to the subject matter covered by these terms. No modification, amendment, or supplement to this agreement will be considered valid unless it is issued in written form and formally signed by an authorized legal representative of our company.

11. Contact Information

If you have any questions, requests, or concerns about any clause outlined in these Terms of Service, please do not hesitate to contact our official support team using the details provided below:
‌Company Name‌: OTTER PRODUCTS EMEA UNLIMITED COMPANY
‌Official Website‌: www.otterproductsstore.com
‌Contact Email‌: [email protected]
‌Registered Physical Address‌: 5th Floor, Hibernian House, 80A South Mall, Cork, T12 ACR7, Ireland
‌Contact Phone Number‌: +353 21 2037000‌

Our team will respond to all your formal inquiries related to these Terms of Service within 3 working days, and work collaboratively with you to address any concerns thoroughly.