Privacy Policy – OTTER PRODUCTS

Effective Date: November 2, 2026

Welcome to the privacy policy of OTTER PRODUCTS EMEA UNLIMITED COMPANY. This document is designed to help you understand how we collect, use, store, and protect your personal information when you visit and interact with our official e-commerce website, www.otterproductsstore.com, as you explore our curated range of daily tech essentials including stylish protective phone cases and high-performance Type-C accessories tailored to elevate your entire tech experience. We are committed to upholding the highest standards of data protection, transparency, and respect for your privacy rights, in full compliance with applicable European and Irish data protection regulations. This policy applies to all visitors, registered users, customers, and other individuals who access our website, use our services, or provide their personal information to us through any of our official communication channels. If you do not agree with the terms outlined in this Privacy Policy, please refrain from accessing or using our website and related services.

1. Information We Collect

We only collect information that is necessary to deliver a seamless, secure, and personalized shopping experience to you, and we never gather personal data without your explicit awareness where required by law. The categories of information we may collect include the following:

‌Information You Provide Directly to Us‌: When you create an account on our website, place an order, sign up for our marketing newsletter, submit a customer support inquiry, participate in a promotional survey, or contact us via our official contact email [email protected], you may voluntarily share personal details with us. This includes your full name, billing and delivery address, contact phone number, email address, payment information (including credit card or alternative payment method details which are processed through PCI-DSS compliant third-party payment processors), order preference notes, and any other information you choose to share with our support team during your interaction with us.
‌Automatically Collected Information‌: As is standard practice for e-commerce websites, we automatically gather certain technical information when you browse www.otterproductsstore.com. This data includes your device’s IP address, browser type and version, operating system, unique device identifiers, time zone setting, browser plug-in types and versions, website navigation paths (including the pages you view, the links you click, and the search terms you enter on our site), visit duration, page response times, download errors, and general interaction data to help us optimize our website performance. We collect this information through cookies, web beacons, and similar tracking technologies, which we explain in further detail in a later section of this policy.
‌Third-Party Sourced Information‌: We may receive limited supplementary information about you from trusted third-party sources, such as updated delivery address information from our logistics partners to ensure successful delivery of your orders, or fraud prevention data from reputable cybersecurity service providers to protect you and our business from unauthorized transactions.

2. How We Use Your Collected Information

We utilize your personal information only for legitimate, clearly stated purposes that align with delivering a high-quality shopping experience, and we never repurpose your data for uses that are incompatible with the reasons we originally collected it without obtaining your additional explicit consent. The core purposes for which we process your information are as follows:

To process, fulfill, and manage your orders placed on www.otterproductsstore.com, including processing your payment, arranging shipment through our trusted logistics partners, providing you with real-time order tracking updates, and handling returns, refunds, or exchanges in line with our official store policies.
To maintain and manage your user account on our platform, verify your identity, secure your account against unauthorized access, and provide you with account-related notifications such as password reset alerts, order status changes, and important service updates.
To personalize your shopping experience on our website: we use your browsing history and past order preferences to showcase relevant product recommendations for our phone cases, Type-C accessories, and other daily tech essentials, to ensure you can easily find the items that match your specific device and usage needs.
To send you non-transactional marketing communications, if you have explicitly opted in to receive such updates. These communications may include information about new product launches, exclusive limited-time promotions, seasonal sales, and helpful tech usage tips for the products available on our store, delivered to the email address or contact number you have provided. You retain the full right to opt out of these marketing messages at any time, by using the unsubscribe link included at the bottom of every marketing email, or by sending an opt-out request to our dedicated contact email [email protected].
To respond promptly and effectively to your customer support inquiries, questions, and feedback, whether you reach out to us via email, phone at +353 21 2037000‌, or our on-site contact form. We use your provided information to resolve product issues, address delivery concerns, and continuously improve our customer service experience.
To maintain the security, stability, and functionality of our website: we process your data to detect and prevent fraudulent transactions, unauthorized access attempts, malware attacks, and other malicious activities that could harm our users, our business, or the integrity of our www.otterproductsstore.com platform.
To comply with our legal obligations, including fulfilling tax reporting requirements, adhering to consumer protection regulations in Ireland and across the European Economic Area, responding to valid lawful requests from competent public authorities, and upholding our legal rights in any potential disputes.
To conduct anonymous, aggregated data analysis to understand broader customer shopping trends, identify areas for improvement to our product catalog, optimize our website user interface, and enhance our overall service offerings for all our users, without identifying any individual specific user in the resulting analysis.

3. Legal Basis for Processing Your Personal Data

For users located within the European Economic Area (EEA), we are required to clearly outline the legal grounds on which we process your personal information, in line with the General Data Protection Regulation (GDPR):

‌Contractual Necessity‌: A large portion of our data processing activities are performed to fulfill the contractual agreement we have with you when you place an order on our website. Without processing your name, delivery address, and payment details, we would be unable to ship your purchased items and complete our sales contract with you.
‌Legitimate Interests‌: In certain scenarios, we process your personal information based on our legitimate business interests, which we have carefully evaluated to ensure they do not override your fundamental privacy rights. These legitimate interests include optimizing our website functionality to provide a better shopping experience, preventing fraud to protect both our business and our customers, and sending limited service-related notifications that are necessary to inform you of critical updates about your orders or changes to our website operations.
‌Consent‌: For any processing activities that rely on your explicit consent, such as sending you promotional marketing newsletters, we will collect your clear, freely given, specific, and unambiguous consent before we commence processing your data for that stated purpose. You have the full right to withdraw your previously provided consent at any time, and this withdrawal will not affect the lawfulness of any processing that was carried out before you submitted your request.
‌Legal Compliance‌: We may process your personal data when it is necessary for us to comply with a legal obligation that we are subject to as a company registered in Ireland, including tax record keeping, responding to official court orders, and adhering to local consumer protection laws.

4. Sharing and Disclosure of Your Personal Information

We never sell, rent, or lease your personal information to third parties for their independent marketing purposes, and we only share your data with carefully selected third parties under strictly limited circumstances, as outlined below:

‌Authorized Service Providers‌: We share necessary limited information with our trusted third-party service providers who perform critical operational functions on our behalf, to help us run our e-commerce store smoothly. These providers include PCI-compliant payment processing companies to handle your payment transactions securely, logistics and courier partners who receive your delivery address to ship your ordered products to you, cloud hosting providers who host our website on secure servers, email service providers who assist us in sending you order confirmation and marketing emails (if you opted in), and cybersecurity service providers who help us maintain our platform’s security. All these third parties are bound by strict data protection agreements that require them to safeguard your personal information, restrict their use of your data solely to the tasks they are contracted to perform for us, and comply fully with all applicable data protection laws.
‌Business Transfer Scenarios‌: In the event that OTTER PRODUCTS EMEA UNLIMITED COMPANY undergoes a merger, acquisition, full or partial asset sale, or other corporate restructuring process, your personal information may be transferred to the relevant new entity as part of the business assets. We will provide advance notice to all our users before any such transfer of personal data takes place, and we will ensure that the receiving party agrees to uphold the same level of data protection standards as outlined in this Privacy Policy.
‌Legal and Regulatory Disclosure‌: We may disclose your personal information if we are legally required to do so, for example in response to a valid court order, government investigation, statutory request, or other legal process issued by a competent authority. We may also disclose your information when it is necessary to protect our legal rights, defend against potential legal claims, safeguard the safety of our staff, our customers, or members of the public, and to comply with any applicable laws, regulations, and governmental requirements.
‌With Your Explicit Consent‌: Apart from the cases listed above, we will never share your personal information with any external third party unless you have given us your separate, explicit, informed consent to do so for a specific stated purpose.

5. Data Retention Period

We will not store your personal information for any longer period than is strictly necessary to fulfill the exact purposes for which we originally collected it, as required by applicable law. The standard retention timelines for different categories of your data are as follows:

For order-related data: We retain your order records, including purchase history, billing and delivery information, for a period of 7 years after your order is completed, to comply with Irish tax regulations, accounting requirements, and product warranty obligations for the tech accessories you purchased.
For registered user account data: We will retain your account profile information for as long as you keep your account active on our website. If you choose to request the deletion of your user account, we will securely erase all your personal profile data within 30 days of processing your request, except for the limited information we are legally required to retain to fulfill ongoing legal, tax, or accounting obligations.
For marketing communication records: If you have opted in to receive our marketing emails, we will retain your email contact information in our marketing subscriber list until you choose to unsubscribe from our marketing communications. After you submit an unsubscribe request, we will remove your address from our marketing mailing list within 7 working days.
For technical browsing data collected automatically via cookies: We only retain this non-identifiable or pseudonymous browsing data for a maximum period of 12 months, after which it is fully anonymized and aggregated for long-term trend analysis, so that it can no longer be linked back to any individual user.

6. Your Data Protection Rights

As a user whose personal information is processed by OTTER PRODUCTS EMEA UNLIMITED COMPANY, you hold a comprehensive set of data protection rights under applicable Irish and European data protection laws. You may exercise any of these rights at any time by contacting our dedicated data protection team at our contact address 5th Floor, Hibernian House, 80A South Mall, Cork, T12 ACR7, Ireland, sending an email to [email protected], or calling our phone line at +353 21 2037000‌. Your rights include:

‌Right of Access‌: You have the right to request a copy of all the personal information we hold about you, as well as to receive clear information about how we process that data, who we have shared it with, and the duration for which we store it.
‌Right to Rectification‌: If you find that any of the personal information we hold about you is inaccurate, incomplete, or out of date (for example your delivery address or contact phone number has changed), you have the right to request that we correct and update that information without undue delay.
‌Right to Erasure (“Right to be Forgotten”)‌: You have the right to request that we securely erase all of your personal information we hold, under specific circumstances including when the data is no longer necessary for the original purposes it was collected for, when you withdraw your consent that the processing was based on, or when you object to the processing and there are no overriding legitimate grounds for us to continue holding your data. We will process your erasure request as quickly as possible, within the legal required timeframes, except for the data we are obligated to retain by law.
‌Right to Restriction of Processing‌: You have the right to request that we temporarily restrict the processing of your personal information in scenarios where you contest the accuracy of the data, where the processing is unlawful but you do not wish us to delete the data, where we no longer need the data for our original processing purposes but you require it for the establishment, exercise, or defense of legal claims, or while we are verifying our legitimate grounds for processing your data after you have raised an objection.
‌Right to Data Portability‌: You have the right to receive all the personal data you have provided to us, in a structured, commonly used, machine-readable format, and to request that we transmit this data directly to another data controller of your choice, where technically feasible, for all processing activities that are based on your consent or on a contract with you.
‌Right to Object‌: You have the right to object to our processing of your personal information at any time, for any processing activities that are based on our legitimate interests. If you object to such processing, we will immediately cease the processing unless we can demonstrate compelling legitimate grounds for the processing that override your rights, freedoms, and interests, or where the processing is necessary for the establishment, exercise, or defense of legal claims. You also have the absolute right to object at any time to any processing of your personal information for direct marketing purposes, and once you submit such an objection, we will immediately stop using your data for marketing activities.
‌Right to Withdraw Consent‌: For any processing activity that we carry out based on your explicit consent, you have the full right to withdraw that consent at any time. The withdrawal of your consent will not impact the lawfulness of any processing activities that we performed prior to the date of your withdrawal.
‌Right to Lodge a Complaint‌: If you believe that our processing of your personal information violates applicable data protection laws, you have the right to lodge a formal complaint with the relevant data protection supervisory authority, in your country of residence, place of work, or the location where the alleged infringement took place. For users based in Ireland, the relevant supervisory authority is the Data Protection Commission (DPC).

We will not charge you any administrative fee for processing any of your legitimate data rights requests, unless your request is manifestly unfounded, repetitive, or excessive, in which case we may charge a reasonable administrative fee to cover the operational costs of responding to your request. We will respond to your request within one calendar month from the date we receive your request, and if your request is complex or we receive a large volume of simultaneous requests from you, we may extend our response period by up to a maximum of two further months, and we will notify you of this extension and the reason for the delay within one month of receiving your original request.

7. Cookies and Tracking Technologies

Our website www.otterproductsstore.com uses cookies and other similar tracking technologies to distinguish your device from other visitors to our site, to enhance your browsing experience, and to help us continuously improve our platform. Cookies are small text files that are stored on your device’s hard drive when you visit a website. The types of cookies we use are categorized as follows:

‌Strictly Necessary Cookies‌: These cookies are absolutely essential for our website to function properly, and they enable core features such as logging into your user account, adding items to your shopping cart, and proceeding through the checkout process. We do not require your explicit consent to deploy these strictly necessary cookies, as they are required to deliver the e-commerce services you have requested from us.
‌Functional Cookies‌: These cookies are used to remember your preferences and settings when you return to our website, such as your selected language, your preferred currency, and the items you previously viewed on our store, to provide you with a more convenient, personalized browsing experience.
‌Performance and Analytics Cookies‌: These cookies help us collect anonymous aggregated information about how visitors use our website, such as which pages are most frequently visited, how users navigate between different product pages, and if users experience any error messages during their visit. We use this data to optimize our website’s performance, identify and fix technical issues, and understand which of our tech essentials products are of most interest to our visitors.
‌Marketing Cookies‌: These cookies are used by us and our trusted advertising partners to show you relevant, personalized advertisements for our phone cases, Type-C accessories, and other promotional offers on third-party websites, after you leave our platform. These cookies do not store your directly identifiable personal information, they are only used to identify your browser and internet device.

When you first visit our website, you will be presented with a clear cookie consent banner that allows you to customize your cookie preferences, accept all non-necessary cookies, or decline all non-necessary cookies. You can also modify your cookie settings at any time by adjusting the preferences in your web browser, however please note that disabling strictly necessary cookies may impact the core functionality of our website and prevent you from being able to complete your purchase smoothly.

8. Security of Your Personal Information

We take the security of your personal information extremely seriously, and we have implemented comprehensive industry-standard technical, physical, and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, destruction, or misuse. All sensitive payment information you submit during the checkout process is encrypted using TLS 1.3 technology, to ensure that your payment details are transmitted securely over the internet. Our website is hosted on ISO 27001 certified secure cloud servers located within the European Economic Area, that are protected by multi-factor authentication, regular security patch updates, and round-the-clock threat monitoring. Only a strictly limited number of authorized employees from our team who require access to your personal data to perform their job duties (such as our order processing and customer support teams) are granted permission to access your personal information, and all these staff members are bound by strict internal confidentiality agreements.

While we implement all possible reasonable safeguards to protect your personal data, it is important to note that no data transmission method over the internet, and no electronic storage method can be guaranteed to be 100% secure. We will notify you and the relevant competent data protection supervisory authority without undue delay, in the event that we discover a personal data breach that is likely to pose a high risk to your rights and freedoms, as required by applicable data protection law.

9. Children’s Privacy

Our e-commerce website and the products we sell, which include stylish phone cases and high-performance Type-C daily tech essentials, are not intended for use by children under the age of 16. We do not knowingly collect any personal information from children under the age of 16. If you are a parent or legal guardian of a child under 16 and you become aware that your child has submitted their personal information to us through our website, please immediately contact us at [email protected], and we will promptly take all necessary steps to securely delete that information from our systems.

10. Third-Party Links

Our website www.otterproductsstore.com may occasionally contain hyperlinks to third-party external websites that are not operated or controlled by OTTER PRODUCTS EMEA UNLIMITED COMPANY, for example links to our trusted payment processor’s websites, or links to social media pages that we use to showcase our new product launches. We have no control over the privacy policies, content, and data processing practices of these third-party websites, and we hold no responsibility or liability for the privacy practices of these external sites. We strongly advise you to review and read the full privacy policy of every website you visit after leaving our platform, to ensure that you understand how that external site will collect and process your personal information.

11. International Data Transfers

As an Irish registered company, we primarily process and store all your personal information on secure servers that are located within the European Economic Area (EEA). In the limited scenario where we may need to transfer your personal data to a country or territory outside of the EEA, we will ensure that appropriate, legally compliant safeguards are put in place to protect your personal information, in full alignment with GDPR requirements. This may include using the European Commission approved Standard Contractual Clauses with the recipient of your data, or verifying that the third country the data is being transferred to has an adequate data protection status recognition from the European Commission. You have the right to request a copy of these appropriate safeguards that we have implemented for any international data transfer, by contacting us at our official contact details listed below.

12. Changes to This Privacy Policy

We may periodically update and revise this Privacy Policy from time to time, to reflect changes to our business operational practices, new regulatory requirements, or updates to our website features. When we make any material changes to this policy, we will update the “Effective Date” noted at the top of this document, and we will post a prominent notification on the homepage of www.otterproductsstore.com to inform all our users of the upcoming changes at least 7 days before the new revised policy comes into effect. For any changes that significantly alter your privacy rights or the way we process your personal data, we will also send you a direct notification via email to the address you have provided to us, to ensure you have sufficient time to review and consider the updated policy before it takes effect. Your continued use of our website and services after the effective date of the revised Privacy Policy will constitute your acknowledgment and acceptance of the updated terms.

13. Contact Information

If you have any questions, comments, concerns, or requests related to this Privacy Policy, or if you wish to exercise any of your data protection rights outlined in this document, you may contact us at any time using the following official details:
‌Company Name‌: OTTER PRODUCTS EMEA UNLIMITED COMPANY
‌Website‌: www.otterproductsstore.com
‌Contact Email‌: [email protected]
‌Physical Contact Address‌: 5th Floor, Hibernian House, 80A South Mall, Cork, T12 ACR7, Ireland
‌Contact Phone Number‌: +353 21 2037000‌

Our dedicated data protection team will respond to your inquiry as quickly as possible, within the legally required timeline, and work with you to resolve any concerns you may have about our privacy practices.